Service Delivery Policy
This Policy explains how and when Studio Sarthi trial access, paid CRM access, onboarding, email OTP functions and support are delivered.
Studio Sarthi is a digital software-as-a-service product. No physical goods, storage drive, printed material or courier delivery is included unless separately agreed in writing.
Delivery is completed by creating or activating access to the Studio Sarthi CRM using the registered account details.
Service covered
The service may include leads and clients, booking calendar, team management, quotations, agreements, OTP approval, expense and finance reporting, studio settings, branding and WhatsApp message preparation.
The features delivered are those shown for the selected plan at the time of purchase, subject to reasonable updates and the Terms and Conditions.
Free-trial delivery
Eligible users may receive 7-day trial access after completing registration and required verification.
Trial delivery is normally immediate, but security checks, incomplete details, unusual activity or technical maintenance may delay activation.
Paid subscription delivery
After successful payment and receipt of correct account information, paid access is normally activated immediately or within 24 hours.
A payment receipt or gateway success screen alone does not prove activation. Delivery is confirmed when the account shows the paid plan or we send an activation confirmation to the registered contact details.
Information required for delivery
We may require the studio name, owner name, phone number, email address, city, selected plan and successful payment reference.
The customer is responsible for providing accurate details and maintaining access to the registered email and phone number. Delivery delays caused by incorrect or incomplete details are not treated as service failure until corrected information is received.
Account setup and onboarding
The customer can configure studio details, logo, theme, team roles, rates, terms and message templates inside the account.
Where assisted onboarding is included or separately promised, we will schedule it during support hours. Assisted setup does not include legal, tax or accounting advice and does not transfer responsibility for verifying business data.
Email OTP and document approval delivery
Agreement approval emails and OTPs are sent to the client email entered by the studio owner. Delivery depends on the accuracy of that address, spam filters, the email provider and internet availability.
The studio owner should verify the recipient email before sending. If an email is delayed, check spam/junk folders and request a new OTP only after the permitted waiting period.
WhatsApp message delivery
Studio Sarthi prepares a personalised message and opens WhatsApp or WhatsApp Web. The studio owner reviews and sends the message through their own WhatsApp account.
A prepared message is not proof of successful delivery. WhatsApp controls message transmission, recipient status and platform restrictions.
Support delivery
Standard support is available by email and phone during 10:00 AM to 6:00 PM IST. WhatsApp may also be used for support where available.
We prioritise account-access, payment-activation and major service issues. Response time depends on request volume, issue complexity and availability of complete diagnostic information.
Maintenance and interruptions
Planned maintenance may be performed to improve security, reliability or features. Where practical, significant planned interruptions will be communicated in advance.
Emergency maintenance, internet failures, hosting incidents, third-party outages or force majeure events may cause unplanned interruption. We will make reasonable efforts to restore service.
Customer responsibilities
Use a supported, updated browser and a reliable internet connection.
Protect account credentials, devices and OTPs; enter accurate data; review generated documents; and maintain independent copies of important records.
Promptly report access or delivery problems with screenshots, date, time, registered account and relevant transaction or document reference.
Non-delivery or delayed activation
If paid access is not activated within 24 hours, contact help@studiosarthi.com with the registered email, studio name, payment date, amount and transaction reference.
We will verify the payment and either activate access, request missing information or handle an eligible refund under the Refund and Cancellation Policy.
Service completion and subscription period
Digital delivery is considered complete when access is activated and made available to the registered account.
The subscription period starts on the activation date unless the order confirmation states another date. Expiry and renewal are governed by the Subscription and Renewal Policy.
Contact
Delivery support: help@studiosarthi.com, +91 9909012324, 10:00 AM to 6:00 PM IST.