Refund & Cancellation Policy
This Policy explains free-trial access, subscription cancellation, eligible refund situations, request deadlines and refund processing times.
Studio Sarthi provides immediate or near-immediate access to a digital SaaS product. Please use the 7-day free trial to check whether the service suits your studio before purchasing a paid plan.
This Policy applies to payments made directly for Studio Sarthi monthly and yearly subscriptions. Non-waivable consumer rights under applicable law continue to apply.
7-day free trial
Eligible new users may use Studio Sarthi for 7 days without a subscription fee. Trial features, limits and expiry information may be shown during registration.
Only one trial may be allowed per user, studio, phone number, email, device or payment profile. We may refuse or end duplicate, fraudulent or abusive trials.
Paid plans
The monthly plan is ₹399 and the yearly plan is ₹4,500, plus applicable taxes if shown at checkout.
Paid access starts when the account is activated following successful payment. Because the service is digital and access is delivered promptly, subscription fees are generally non-refundable after activation except in the eligible situations listed below.
Eligible refund situations
A refund may be approved for a confirmed duplicate payment for the same plan and period.
A refund may be approved where payment was successfully debited but the subscription was not activated within 2 business days after we received complete and correct account information.
A refund may be approved for an incorrect amount caused by our payment setup, after adjusting the correct payable amount.
A full or proportionate refund may be considered where a verified major service defect prevents reasonable use and we cannot provide a workable correction within 5 business days after receiving sufficient diagnostic information.
A refund will be provided where required by applicable law or a final direction of a competent authority.
Normally non-refundable situations
Change of mind after paid access has been activated.
Failure to use the account, forgetting the renewal date or lack of bookings or business results.
Incorrect data entered by the user, accidental deletion, incompatible personal devices, poor internet connection or failure of a third-party service outside our reasonable control.
Partial use of a monthly or yearly period, downgrade requests, account suspension for a material breach, or dissatisfaction with a feature that was accurately described before purchase.
Taxes, gateway charges or bank charges that cannot legally or operationally be reversed.
How to request a refund
Email help@studiosarthi.com within 7 calendar days of the payment or discovery of the qualifying issue.
Include the studio name, registered email and phone number, payment date, amount, transaction reference, reason for the request and relevant screenshots or error details.
Do not send card PINs, UPI PINs, OTPs, passwords or full banking credentials.
Review and decision
We may ask for information reasonably needed to verify the payment or technical issue. Incomplete requests may take longer.
We aim to communicate an approval, rejection or request for further information within 5 business days after receiving complete details. Complex gateway or bank investigations may take longer.
Refund processing time
An approved refund will normally be initiated to the original payment method within 7 to 10 business days.
After initiation, the bank, card network, UPI provider or payment gateway may require additional time to display the credit. Studio Sarthi cannot control that external processing period.
Cancellation of subscription
You may request cancellation at any time. Cancellation stops future renewal or prevents renewal at the end of the current period; it does not automatically refund the current period.
Unless a checkout page clearly states recurring billing and you authorise it, Studio Sarthi subscriptions renew manually. If recurring billing is enabled, cancel before the next renewal date to avoid the next charge.
Access after cancellation or expiry
You may continue using paid features until the end of the paid period unless the account is suspended for misuse, security or legal reasons.
After expiry, access may be deactivated. You should download important quotations, agreements and business records before expiry. Data availability after deactivation is not a substitute for your own backup.
Chargebacks and payment disputes
Please contact us before raising a bank or gateway dispute so we can review the issue. Fraudulent or abusive chargebacks may lead to account restriction while the matter is investigated.
Nothing in this section limits a lawful right to dispute an unauthorised or incorrect transaction.
Contact
Refund and cancellation support: help@studiosarthi.com, +91 9909012324, 10:00 AM to 6:00 PM IST.