Subscription & Renewal Policy
This Policy explains trial eligibility, monthly and yearly subscription periods, renewal, expiry, deactivation, reactivation and account-data responsibilities.
Studio Sarthi is offered as a time-limited subscription service. Continued access to paid CRM features requires an active monthly or yearly plan.
This Policy should be read with the Terms and Conditions, Refund and Cancellation Policy, Service Delivery Policy and Privacy Policy.
Available plans
7-day free trial: temporary evaluation access for eligible new users.
Monthly plan: ₹399 for one monthly subscription period.
Yearly plan: ₹4,500 for one yearly subscription period.
Applicable taxes, if any, are shown at checkout or on the payment document.
Subscription start date
A paid subscription starts when Studio Sarthi activates the plan after successful payment, unless the order confirmation states another start date.
The expiry date is calculated from the activation date according to the purchased monthly or yearly period and is displayed in the account or communicated to the subscriber.
Free-trial rules
The 7-day trial is intended for evaluation and may be limited to one trial per person, studio, email, phone number, device or payment profile.
A trial does not guarantee permanent storage or continued access after expiry. To keep using paid features, select and pay for a plan before or after the trial ends.
Manual and automatic renewal
Studio Sarthi subscriptions renew manually unless the checkout page clearly identifies recurring billing and the customer expressly authorises it.
For manual renewal, the customer must complete payment before or after expiry. For an authorised recurring plan, the payment provider may attempt to charge the selected payment method on the renewal date.
We will not represent a payment as recurring unless that condition is clearly disclosed before payment.
Renewal reminders
We may send renewal reminders through email, phone, WhatsApp or in-app notice before or after expiry. A reminder is a convenience and is not guaranteed.
The subscriber remains responsible for checking the plan status and renewal date.
Failed or pending payment
If a payment fails, remains pending or is reversed, renewal is not complete until the payment provider confirms success and the plan is activated.
We may request a transaction reference or other reasonable proof. Never send a PIN, password or full card credential.
Expiry and account deactivation
If renewal payment is not received by the expiry date, paid access may be deactivated and the login page may show a payment-due or expired-plan message.
Deactivation preserves the account only for a limited operational period and does not guarantee indefinite data storage. The subscriber should export important records before expiry.
Reactivation
An eligible deactivated account may be reactivated after successful payment and verification. Normal reactivation is immediate or within 24 hours.
If data has already been deleted under the Privacy Policy, legal requirements or an earlier deletion request, reactivation may create a new account and old data may not be recoverable.
Cancellation and non-renewal
A subscriber may choose not to renew or may request cancellation. The current paid period normally remains available until expiry unless access is suspended for misuse, security or legal reasons.
Cancellation does not automatically create a refund. Refund eligibility is governed by the Refund and Cancellation Policy.
Plan changes
A subscriber may request a change between monthly and yearly billing. The new plan normally begins after the current period or when a separate payment and written confirmation state otherwise.
Unused time is not automatically converted into cash or credit unless we expressly approve it or applicable law requires it.
Pricing changes
We may change plan prices for future subscription periods. Existing paid access continues until its scheduled expiry.
Where practical, a price change affecting renewal will be communicated before the next payment. Renewing after the change confirms acceptance of the new displayed price.
Account data before expiry
The subscriber should regularly download or retain independent copies of important quotations, agreements, payment records, tax records and client information.
Studio Sarthi is not an archival or statutory record-keeping service unless separately agreed in writing.
Suspension for breach
Renewal payment does not prevent suspension for fraud, unlawful activity, security risk, abusive conduct or material violation of the Terms and Conditions.
Where reasonably possible, we will explain the issue and allow correction, except where immediate action is necessary.
Contact
Subscription, renewal and reactivation support: help@studiosarthi.com, +91 9909012324, 10:00 AM to 6:00 PM IST.